Bannermans Lawyers

Mission and Value Statement

Bannermans Lawyers is committed to providing quality services to our clients by:

  • Managing and working within client’s budget and estimates
  • Giving the right advice
  • Meeting or exceeding our client’s expectations for service
  • Communicating clearly and promptly with our clients
  • Maintaining a positive, co-operative, challenging and satisfying workplace for our staff.

Quality is not just another goal, it is our basic strategy for survival and future growth.  We demonstrate our commitment to quality by implementing and maintaining a management system that complies with LAW 9000, the best practice framework for legal practices in Australia.

Our clients demand and warrant a high quality service. It is our responsibility to give them what they want.  If client requirements are unclear, then it is our job to seek a better understanding of their requirements. If we fail at any time, we must determine what went wrong and ensure that it does not happen again.

Our quality objectives are to furnish high quality services, on time.  To reach our objectives, we will maintain a constant focus on quality with commitment and teamwork.

We will not allow quality to take second place behind cost or scheduling.  All employees have the right to question decisions or actions if they feel that quality or service is being compromised.